Refund & Return Policy

We want you to love your Herwell products. If something is not right, we are here to help.

Unopened products: 30-day returns

You can return any unopened, sealed product within 30 days of delivery for a full refund of the product price.

For your safety and the safety of other customers, we cannot accept returns of opened supplements.

Damaged, wrong or missing items

If your order arrives damaged, incorrect or with something missing, email us within [14] days of delivery with:

Your order number
A photo of the item and the packaging
A short description of the problem

We will send a free replacement or a full refund, whichever you prefer. You do not need to send the item back.

How to start a return

Email jwg2531@gmail.com with your order number and the item you want to return.
We will reply within [1–2] business days with the return address and instructions.
Pack the unopened item securely and send it back. Return shipping is paid by the customer, unless the item was damaged or sent in error.

Please do not send items back without contacting us first. Returns sent without approval may not be refunded.

When you will get your refund

Once we receive and check your return, we will email you to confirm. Refunds go back to your original payment method within [5–10] business days. Original shipping costs are not refunded.

Subscriptions

You can pause, skip or cancel your subscription anytime from your account, or by emailing us. To avoid being charged for your next order, please cancel at least [3] days before your next billing date. Subscription orders that have already shipped follow the same return rules above.

Questions?

Email us at jwg2531@gmail.com. We are happy to help.